Our promise. If your bracelet arrives damaged, defective, misprinted, or different from what you ordered, we will replace it or refund you in full at no cost to you.

How to request a replacement or refund

• Email support@maggiestreasure.com within 30 days of delivery.
• Include your order number and a clear photo of the issue.
• We will reply within one business day. You do not need to send the item back unless we ask.

Personalized items. Because each piece is engraved to order, we cannot accept returns or exchanges for change of mind, a different saying or stone, or a sizing preference. Please check your saying and stone before you check out.

Cancellations. Need to change or cancel? Email us as soon as possible. We can cancel or change an order for a full refund if it has not entered production, usually within 12 hours of purchase. Once engraving begins we cannot cancel.

Refund timing. Approved refunds go back to your original payment method. Your bank or card issuer typically posts it within 5 to 10 business days.

Gifts. If you received a bracelet as a gift and it arrived damaged or misprinted, we will gladly send a replacement. Ask the buyer for the order number, or email us with the recipient's name and the delivery address.

Your rights. This policy does not limit any rights you have under the consumer laws where you live.